Preparations for Storm Ciarán

As a result of #StormCiarán, heavy rain and high winds are due to arrive on Thurs 2 November. @UKPowerNetworks has extra field engineers and call centre staff on hand to support any customers affected. Visit www.ukpowernetworks.co.uk or call 105 for any issues regarding your electricity supply #ukpnnews

As you may be aware, UK Power Networks manages the local power lines and substations which distribute electricity to over 8.5m homes and businesses across London, the South East and the East of England.

Storm Ciarán will bring with it strong winds and rain, and an amber alert has been issued by the Met Office.

The electricity network is built to be resilient but strong winds and heavy rain can bring down branches and trees, damaging overhead power lines. Where this happens UK Power Networks work to restore power as quickly and safely as possible.

Additional staff have been organised for the contact centre and for engineers on the ground, to be available to help customers whose electricity supply might be affected by the predicted weather.

Regular updates and information about individual power cuts can be found on the website www.ukpowernetworks.co.uk

Anyone experiencing a power cut should:

  • Visit www.ukpowernetworks.co.uk to view the live power cut map, with details of individual power cuts or to report a power cut
  • Call 105 free of charge to report damage to the network or speak with the customer service team
  • Tweet @UKPowerNetworks to report a power cut or to receive updates

People are advised to stay clear of power lines and report damaged power lines immediately by calling 105 free from either a landline or a mobile phone. If they see electricity lines that are down or causing significant risk to the public they should call 999.

Extra help is provided to customers on the Priority Service Register during a power cut.  Households with people of pensionable age, those with a health condition, have children under five living with them, or someone in the household who uses medical or mobility equipment that requires electricity, as well as those who may be in vulnerable circumstances during a power cut, can join the register.  You can find out more information about the Priority Service on ukpowernetworks.co.uk/priority