Please Note Information from Southern Water:

With temperatures set to rise rapidly this weekend, the frozen ground is likely to rapidly thaw – known as a ‘freeze/thaw’ event.

This can cause a heightened risk of bursts and leaks, so we’ll be reminding customers directly to be on alert over the coming days, and offering advice about how to prepare their properties – and how to reach us in an emergency. In an emergency, customers can call us 24/7 on 0330 303 0368.

With a thaw predicted to in the next few days, the most important thing is to ensure people know where their stop cock is located, should they need to turn the water off in the event of a burst. Where is my stop tap? (

With businesses closing for the Christmas holidays, we’re also urging business owners to turn of the water if their premises will be unoccupied over the holidays. For more tips on how to prepare for cold weather, visit: Retailer useful information (

There’s supporting information available at: Prepare your home for winter ( and How to stop your pipes freezing and bursting in cold winter weather ( We also post regular updates on our social channels – Twitter, Facebook, LinkedIn and Instagram.

In an emergency, customers can call Souther Water 24/7 on 0330 303 0368